Refund Policy

Last Updated: August 17, 2026

This Refund Policy applies to all paid subscriptions for NameSherpa, operated by The Heritage Approach, LLC.

1. Free Plan

The free version of the Service is offered at no cost (limited to one saved guided naming project and five Name Verification checks per month). No payment is collected, so no refund applies.

2. 24–48 Hour Grace Period

If you cancel within 24–48 hours of a new subscription purchase or renewal charge, and you have not used the Service during that window (e.g., generated names, run Name Verification checks, or otherwise engaged the paid features), you are eligible for a full refund of that charge, regardless of whether it was a monthly or annual plan. Contact us at service@heritageapproach.com to request this.

3. Monthly Subscriptions

Outside of the grace period described above, monthly subscriptions are billed on a recurring monthly basis and are not eligible for a refund, whether canceled at the start, middle, or end of a billing period. Canceling a monthly subscription stops future billing but does not entitle you to a refund of the current month's charge. You will retain access through the end of the paid period.

4. Annual Subscriptions

Outside of the grace period described above, if you cancel an annual subscription partway through the year, you are entitled to a prorated refund for any full unused months remaining in the subscription term, calculated from the date of cancellation. The month in which you cancel counts as used.

Example: If you cancel in the middle of month 4 of a 12-month annual term, months 1–4 are treated as used, and you will be refunded for the remaining 8 months — i.e., 8/12 of the total amount paid.

Refunds are calculated as:

Refund = (Total Annual Amount Paid ÷ 12) × Number of Full Unused Months Remaining

Partial months are not refunded; the month in which you cancel is counted as used in full.

5. How to Request a Refund

To request a refund on an eligible subscription, contact us at service@heritageapproach.com with your account email and cancellation date. All purchases are sold by Paddle.com Market Limited, our merchant of record, so once a refund is approved, the transaction itself is issued by Paddle to your original payment method within 7 business days.

6. Auto-Renewal and Cancellation

Pro subscriptions (monthly and annual) auto-renew by default. To prevent a subscription from renewing, you must deselect auto-renewal in your account settings before the current billing period ends. Turning off auto-renewal prevents future charges but does not itself trigger a refund of the current period — see Sections 3 and 4 above for what you're entitled to if you cancel mid-term.

7. Exceptions

We reserve the right to deny refund requests in cases of suspected fraud, abuse, or violation of our Terms of Service.

8. Contact

Questions about this policy can be sent to: